Privacy policy

Table of contents


Last updated on January 1st, 2019
Download a PDF version of this Privacy policy.


01. Introduction

The following Privacy policy (hereinafter referred to as "Policy") sets out clear guidelines for how Kiombo (hereinafter referred to as "Kiombo", "we", "our", "ours" and "us") collects, uses, discloses, stores, protects and otherwise processes any personally identifiable information (hereinafter referred to as "Personal Information") that you (hereinafter referred to as "you" and "your") give us through the website www.kiombo.com (hereinafter referred to as "Website"). And because we take your right to privacy very seriously, we shall treat your Personal Information lawfully, fairly, and in a transparent manner.

This Policy complies with the terms of the EU General Data Protection Regulation 2016/679 ("GDPR"), and shall form an integral part of the General terms of sale of the Website. For the purposes of applicable data protection laws and this Policy, we are responsible as "data controller" of your Personal Information.

By using/accessing the Website and/or submitting your Personal Information to us, you acknowledge that you have read and understood this Policy and unconditionally agree to be abide and be bound by the provisions of this Policy.

In case of any discrepancy between the meanings of any translated versions of this Policy, the meaning of the English Language version shall prevail.

02. Collection of Personal Information

We may collect Personal Information from you in a variety of ways, including, but not limited to, when you create an account on the Website, place an order, subscribe to our newsletter, correspond with our team, respond to a survey, enter a competition and/or fill out an online form. In any way, you are voluntarily giving us your Personal Information.

While using the Website, we may request Personal Information from you, which might include details such as gender, age, firstname, lastname, location, billing address, recipient's firstname, recipient's lastname, shipping address, email address and phone number. Additionally, we may record the Internet Protocol address of the computer or mobile device that has contacted the Website.

03. Use of Personal Information

We may use your Personal Information to fulfill any order that you place with us, to respond to your questions, to seek your views on our products, to improve our level of service, to provide you with helpful information, and/or to notify you of our new products. We may also use your Personal Information to send you exclusive offers but only with your consent.

04. Transfer of Personal Information

Your Personal Information may be transferred to and maintained on servers located outside of your country of residence where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your Personal information is treated securely and in accordance with this Policy. By providing us with your Personal Information, you consent to the disclosure to our third party webhosting provider.

If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will ensure the confidentiality of any Personal information involved in such transactions and provide reasonable notice before Personal information is transferred and becomes subject to a different privacy policy.

05. Disclosure of Personal Information

We may disclose some of your Personal Information to third parties to ensure the processing and delivery of your orders, to comply with our legal obligations, to enforce our Terms and Conditions, to facilitate our marketing strategies, to maintain the functionality of the Website, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Website. These third parties have no authority to use your Personal Information for their own promotional purposes. We attempt to minimize the amount of Personal Information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

In addition to the reasons stated above, we may be legally compelled to release your Personal information in response to a court order, subpoena, search warrant, law or regulation.

Credit card transactions are processed through payment gateway providers such as PayPal, which means we do not process or store any financial sensitive data. If appropriate, you should consult the privacy notice of the payment gateway provider chosen in the ordering process for detailed information about its practices.

We do not sell, trade, rent, distribute or disclose your Personal Information to third parties for their marketing and advertising purposes without your express consent.

06. Retention of Personal Information

We will only retain your Personal information for as long as necessary for the purposes set out in this Policy, including for the purposes of satisfying any legal, regulatory or accounting requirements.

If you have not accessed your customer account for more than three hundred and sixty-five (365) days, we may terminate it without notice, along with any Personal Information we hold about you.

07. Security of Personal Information

We are committed to protecting the confidentiality and security of your Personal Information we process.

We have implemented reasonable and appropriate administrative, legal, organizational, and technical measures in an effort to protect the Personal Information in our custody or control against theft, loss, and unauthorized access, use, modification, and disclosure. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use proven means to protect your Personal Information, we cannot guarantee its absolute security: any transmission of Personal Information to the Website is at your own risk.

08. Access to Personal Information

We respect your right to access, amend, correct and request deletion of your Personal Information, as required by applicable law.

You can view, modify and/or delete your Personal Information by signing into your customer account or by contacting us at support@kiombo.com.

09. Destruction of Personal Information

Once your Personal Information is no longer required, we will take all reasonable steps to delete your Personal Information from our server and files.

10. Emails

We fully comply with applicable applicable anti-spam laws. You can always opt out of receipt of further email correspondence from us.

Please note that we will never ask you to disclose your Personal Information in an unsolicited phone call, letter, fax or email, whatever the situation. If you receive an unsolicited call, letter, fax or email that claims to be from us, requesting your customer account details and other Personal Information, do not respond.

11. Children

We understand the importance of protecting children's privacy, especially in an online environment. While the Website is designed for a general audience, we do not knowingly collect Personal Information from children under the age of sixteen (16) without verifiable prior parental or legal guardian consent. If you have reason to believe that we have collected Personal Information concerning a child under sixteen (16), please let us know immediately, and we will take the necessary and appropriate measures to delete such data from our records.

12. Cookies

We use session cookies (small text strings stored in your computer's temporary memory until you exit your browser) to make your purchasing experience as enjoyable as possible. If you block or otherwise reject our cookies, you will not be able, for instance, to add products to your shopping cart, register, log in to your customer account or purchase from the Website.

13. Contacts

If you have any questions, concerns or just want some more information about our Policy, you may drop us a line at support@kiombo.com.

We will endeavour to respond to your email within seven (7) business days.

14. Complaints

If you believe your data protection rights have not been respected, you are free to raise concerns directly with us at support@kiombo.com.

Any complaint received will be treated in a timely manner.

In the unlikely event that you are not satisfied with the way in which we have resolved your complaint, you have the right to lodge a formal complaint with the competent local Data Protection Authority in your country of residence.

15. Applicable law and jurisdiction

This Policy shall be governed by, construed and interpreted in accordance with, the laws of Portugal without regard to conflicts of laws principles. Any disputes directly or indirectly arising out of or relating to this Policy will be irrevocably submitted to the exclusive jurisdiction of the Courts of Lourinhã, in the District of Lisbon, Portugal.

16. Amendments

We reserve the right in our sole discretion to modify this Policy at any time without prior notice.

Any adjustment to this Policy will be posted on the Website and shall be deemed to be in force from its date of promulgation. It is your responsibility to check for any such changes. Your continued use of or access to the Website following the posting of any changes to our Policy constitutes your acceptance of those changes.

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